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FAQ

About Us

Why GoLion?
GoLion is the first ever Insurance Mall, where we bring you the freedom to choose the insurer of your choice. With our platform you can now, purchase insurance protection, manage of insurance policies and claim from insurer.You can setup an account in 30 seconds, enabling you to instantly access available insurers and get protection right away.We bring insurance to the digital age, and provide an intelligent solution connecting insurance companies to customers. We digitalise insurance products and make the whole journey more transparent, pleasant and convenient. GoLion has awesome tools and features for you to find insurance products immediately, which help you to save your time and money.

Where do you offer your services now?
Currently we offer products in Hong Kong, Singapore, Philippines and Indonesia. Be the first to know when it come to your country.

How does GoLion work?
We are a mall connects to Insurers to you.

Why should I buy through GoLion and not from the insurer?
Unlike traditional insurers we strive to make the purchasing experience as simple as possible, meaning you don’t need to fill in piles of paper for the protection you need. Moreover, you can pre-set the details needed for insurance protection, meaning you don’t have to fill it in with every insurer every time.

Insurers also offer exclusive vouchers on our platform, meaning for you, you maybe getting the best price for the protection.

How can I contact you?
Your satisfaction is our No.1 priority. You can contact us Here or email: contact@golion.com

What is the 24 emergency helpline for?
The 24 hour emergency helpline, is for any enquiries you have while overseas. This service has been paid for when you purchase travel insurance protection. Be sure to quote your policy number when you call. FYI the call is made through Mobile Data (WIFI) and not an international call.

How can I purchase protection for my Family?
We recommend you to pre-set the personal details of you and your family. This helps make the purchasing experience quicker every time. You can find this function here.

What insurance product do you have?
Our insurance product is limited to what the insurer offer, so keep an eye out for new products. Subscribe here to be first to hear.

How do I know I am covered?
Thank you for purchasing! You will know once you receive the confirmation email from the insurer.

Why sometimes I see Wesurance and GoLion having the same logo?
In short GoLion is a new business model we developed and a Trademark for this Mall, Wesurance Limited is the company owns GoLion.

How do I send my feedback about GoLion?
We strive to put our customer at the heart of everything we do, but sometimes we get it wrong and for that we’re really sorry. If you would like to make a formal complaint, the best way is to send us a message here or email us at contact@golion.com

Insurance Products and Policies

Who should I contact if I have a question about:

Insurance Product

You should always contact the insurer if you have any enquiries regarding insurance products and claiming process. However feel free to read the policy coverage before purchasing the protection.

We are glad to help if you got a question regarding GoLion platform.

About GoLion platform

Your questions and feedbacks are very important to us. You may contact us Here or email: contact@golion.com

Can I buy insurance for a friend or family?

Yes!

You may purchase protection for your Friends and Family for some products. FYI you can pre-set family details in the App, so you don’t have to fill in every time.

What is the difference between all these products?

There are many insurance products in GoLion. We understand it could be confusing, however you can use our sorting system to filter out the insurance product that you are not interested.

How can I compare the insurance products?

Each insurance products is different, we suggest you to use the filter system to find that product you need and we suggest you look at the policy coverage before purchasing the protection.

I haven’t received my medical card, what should I do?

You should always contact the insurer if you have any enquiries regarding insurance products. However, they usually take 15 working days to process the Medical card.

Promotion

How often do you provide new vouchers?

We don’t create the vouchers ourself, however Insurers offer exclusive vouchers on the platform and we encourage insurers to offer vouchers regularly. 

Claims

How would I get paid from my claim?

After Insurers have many ways in compensating you. The most common way is to send you a letter along with a check.

What do I need to provide for a claim?

Each insurer requires different evidence for your compensation. You can download their claim forms or contact the related insurer for more information.

Why can’t I use easy claim?

Claims from list of insurers have access to easy claim, meaning it is paperless and we can help you pre-fill questions on personal information and answering questions will be easier and faster than filling it by hand. However, if you prefer you can also download the claim form and fill it in by hand.

Easy claim is only available subject to the insurers policy. Subscribe to our Facbeook Page to hear when new insurer have access to easy claim.

Security

Will you save any of my information?

We won’t use your personal details in anyway apart from providing it to relevant insurer.

We will not save any personal or family personal information without your consent.

Inside the Insurers area we cannot save or access any of your family and friends personal details in anyway. By pre-set your personal details in the common members area, you don’t have to type your details every time.

Will my personal information be used in anyway?

We promise not to share your personal details to any third party apart from the relevant insurers. By pre-setting your personal details in our common members area, you don’t have to type your details every time. We won’t use the pre-set personal details in anyway apart from giving it to relevant insurers.

Refund

Who should I contact if I want to get a refund?

We are sorry you were unhappy with the product. If you no longer require the product, you may contact the relevant insurer. You may find the insurer contact detail under the product you bought or in the confirmation email.

You should also always contact the insurer if you have any enquiries regarding insurance.